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Comcast Cuts Off Heavy Internet Users
Customers complain bandwidth limits are secret
By Joseph S. Enoch
ConsumerAffairs.Com
Comcast has warned broadband Internet customers across the country to curb their downloading or wind up on the curb.
The company has a bandwidth limitation that, if broken, can result in a 12-month suspension of service. The problem, according to customer complaints, is that the telecom giant refuses to reveal how much downloading is too much.
The company, which a few years ago advertised the service as “unlimited” has an “acceptable use policy” which enforces the invisible download limit.
The 23-part policy, states that it is a breach of contract to generate “levels of traffic sufficient to impede others' ability to send or retrieve information.” But nowhere does it detail what levels of traffic will impede others.
(Continued here.)
Customers complain bandwidth limits are secret
By Joseph S. Enoch
ConsumerAffairs.Com
Comcast has warned broadband Internet customers across the country to curb their downloading or wind up on the curb.
The company has a bandwidth limitation that, if broken, can result in a 12-month suspension of service. The problem, according to customer complaints, is that the telecom giant refuses to reveal how much downloading is too much.
The company, which a few years ago advertised the service as “unlimited” has an “acceptable use policy” which enforces the invisible download limit.
The 23-part policy, states that it is a breach of contract to generate “levels of traffic sufficient to impede others' ability to send or retrieve information.” But nowhere does it detail what levels of traffic will impede others.
(Continued here.)
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