Airlines' Expert on Missing Bags Fights Lost Cause
Mr. Price's Luggage Keeps Getting Mislaid; Buy Insurance, He Says
By DANIEL MICHAELS
WSJ
In Andrew Price's first year on the job, airlines lost his luggage seven times. That would be bad enough if he were the average continent-hopping businessman, but Mr. Price is the man the airlines rely on to help them stop losing bags.
On a three-day trip to Canada from Switzerland last year, his bags landed on the final day -- when he was already at the airport. He sent them straight home. They arrived a week after he did.
"Passengers can run to catch a plane, but bags can't," says Mr. Price, 40 years old, who heads the Baggage Improvement Program, a five-year global campaign launched by the International Air Transport Association, an airline trade group in Geneva that is trying to help members step up their luggage game.
Baggage is one of the aviation industry's great unsolved problems. Engineers have built jets that can soar at twice the speed of sound, carry almost 900 people and stay aloft for nearly 24 hours. But the industry has yet to ensure a piece of luggage reaches its destination along with its owner. Last year, more than 31 million bags -- around 1.4% of all checked luggage -- arrived late, industry officials say. Roughly 1.8 million bags never
(More here.)
By DANIEL MICHAELS
WSJ
In Andrew Price's first year on the job, airlines lost his luggage seven times. That would be bad enough if he were the average continent-hopping businessman, but Mr. Price is the man the airlines rely on to help them stop losing bags.
On a three-day trip to Canada from Switzerland last year, his bags landed on the final day -- when he was already at the airport. He sent them straight home. They arrived a week after he did.
"Passengers can run to catch a plane, but bags can't," says Mr. Price, 40 years old, who heads the Baggage Improvement Program, a five-year global campaign launched by the International Air Transport Association, an airline trade group in Geneva that is trying to help members step up their luggage game.
Baggage is one of the aviation industry's great unsolved problems. Engineers have built jets that can soar at twice the speed of sound, carry almost 900 people and stay aloft for nearly 24 hours. But the industry has yet to ensure a piece of luggage reaches its destination along with its owner. Last year, more than 31 million bags -- around 1.4% of all checked luggage -- arrived late, industry officials say. Roughly 1.8 million bags never
(More here.)
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